FAQ
We do not refund for packages lost in transit.
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. We do not take responsibility for items not received due to an incorrect or an incomplete shipping address.
At REIN, we do not believe in wasteful production, to reduce production and consumption waste, we will occasionally update our made-to-order list with sizing, pricing and color. Keep in mind that made-to-orders will take 20-30 days to reach you. Due to the ongoing pandemic, there might be time constraint, but we will try our best to deliver at the earliest. You can follow us on instagram and subscribe to our newsletter to know more about our new collections and restocks.
We do not have a cancellation policy. Orders once placed cannot be cancelled. However, orders placed incorrectly for a different product can be cancelled in exchange for another product subject to availability.
Orders placed due to incorrect shipping address can be modified if the order has not been shipped.. Kindly send us your query at infoshopreinstudio@gmail.com.

